Frequently Asked Questions

We use a variety of high-quality materials in our lingerie collections, including:

• Premium lace from France and Italy
• Soft cotton and cotton blends
• Luxurious silk and satin
• Breathable microfiber
• Stretchy and comfortable elastane blends

Each product page lists the specific materials used in that item. We prioritize both comfort and durability in all our fabric choices.

Yes, ethical manufacturing is a core value for us. All our products are made in facilities that adhere to strict labor standards, including fair wages and safe working conditions. We regularly audit our manufacturing partners to ensure compliance with our ethical standards.

We're also committed to reducing our environmental impact by using sustainable materials where possible and implementing eco-friendly packaging solutions. You can learn more about our ethical practices on our Sustainability page.

To extend the life of your lingerie, we recommend the following care instructions:

• Hand wash in cold water with a gentle detergent
• Do not use bleach or fabric softeners
• Lay flat to dry or hang by the center gore (for bras)
• Never wring or twist delicate items
• Store bras with cups stacked together to maintain their shape
• For silk items, we recommend dry cleaning

Each product comes with specific care instructions on the label. Following these guidelines will help preserve the quality and extend the lifespan of your lingerie.

Yes, most of our bras have matching bottoms available. You can find matching sets in our "Collections" section, or look for the "Complete the Set" section on individual product pages. We offer various bottom styles for most of our bras, including thongs, bikinis, briefs, and high-waisted options.

Shipping times depend on your location and the shipping method selected at checkout:

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• International Shipping: 7-14 business days

Please note that these are estimated delivery times after your order has been processed. Order processing typically takes 1-2 business days. You'll receive a shipping confirmation email with tracking information once your order ships.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. You can see the shipping options available to your country during checkout.

Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer. These charges are not included in the purchase price and will be collected by the delivery carrier or customs office.

You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. After this window, orders enter our processing system and cannot be modified or canceled.

If your order has already been processed, you'll need to wait until you receive it and then follow our return process for unwanted items.

To request a modification or cancellation, please contact us immediately with your order number.

Yes, we offer free standard shipping on all domestic orders over $75. For orders under $75, a flat shipping rate of $5.95 applies. International shipping rates vary by destination.

We also occasionally offer free shipping promotions. Sign up for our newsletter to stay informed about these special offers.

We offer a 30-day return policy for unworn items with original tags attached. For hygiene reasons, underwear, bodysuits, and swimwear cannot be returned unless there is a manufacturing defect.

Sale items marked as "Final Sale" cannot be returned or exchanged. Gift cards are non-refundable.

For more detailed information, please visit our Returns & Exchanges page.

To initiate a return or exchange:

1. Log into your account and go to "Order History"
2. Select the order containing the item(s) you wish to return
3. Click "Return Items" and follow the prompts
4. Print the prepaid return shipping label
5. Package the item(s) with all original tags attached
6. Drop off the package at any authorized shipping location

For exchanges, you'll be able to select your preferred size or color during the return process. Once we receive your return, we'll process your exchange and ship the new item to you.

If you received a defective item, please contact our customer service team directly.

Once we receive your return, it typically takes 3-5 business days to process. After processing, refunds will be issued to your original payment method. It may take an additional 3-7 business days for the refund to appear in your account, depending on your financial institution.

For exchanges, we'll ship your new item within 1-2 business days after processing your return.

You'll receive email notifications at each step of the return process, including when we receive your return, when it's processed, and when your refund is issued or exchange is shipped.

Finding your correct bra size involves measuring both your band size (underbust) and cup size (difference between your underbust and bust measurement). We recommend following the step-by-step instructions on our Size Guide page.

For the most accurate fit, we recommend:

• Using a soft measuring tape
• Wearing an unpadded bra while measuring
• Standing straight with arms relaxed at your sides
• Having someone help you take measurements if possible

If you're between sizes or unsure about your measurements, our customer service team can help with personalized sizing advice. You can also book a virtual fitting appointment with one of our fit specialists.

Most of our products run true to standard sizing, but fit can vary slightly between different styles and collections. Each product page includes specific fit notes to help you select the right size.

For bras, our balconette and push-up styles tend to run slightly smaller in the cup, so we recommend sizing up if you're between sizes. Our wireless bras and bralettes offer more flexible sizing.

For underwear and sleepwear, we generally recommend selecting your usual size. If you prefer a looser fit for sleepwear, consider sizing up.

Customer reviews on product pages can also provide helpful insights about fit from other shoppers.

We're committed to offering inclusive sizing across our collections:

• Bras: 30A-44H (US sizing)
• Underwear: XS-4XL
• Sleepwear: XS-4XL
• Bodysuits: XS-3XL

Not all styles are available in all sizes, but we're continuously expanding our size range. You can filter products by your size on our website to see all available options.

If you're looking for a specific size that we don't currently offer, please let us know. Customer feedback helps us prioritize our size expansion efforts.

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Gift Cards

All transactions are securely processed and your payment information is never stored on our servers.

No, you can check out as a guest without creating an account. However, creating an account offers several benefits:

• Faster checkout for future purchases
• Order tracking and history
• Ability to save multiple shipping addresses
• Wishlist functionality
• Access to exclusive member-only offers
• Easier returns and exchanges

If you check out as a guest, you'll still receive order confirmations and shipping updates via email.

To use a promo code:

1. Add items to your shopping bag
2. Proceed to checkout
3. Enter your promo code in the "Promo Code" field
4. Click "Apply"
5. The discount will be applied to your order total

Please note that most promo codes cannot be combined with other offers, and some exclusions may apply. Promo codes must be entered before completing your purchase and cannot be applied retroactively.

Yes, we offer digital gift cards in denominations ranging from $25 to $500. Gift cards can be purchased online and sent directly to the recipient via email. You can include a personalized message and select the delivery date.

Gift cards never expire and can be used for any purchase on our website. They cannot be redeemed for cash or used to purchase additional gift cards.

To purchase a gift card, visit our Gift Cards page.